Any order under a product appearing in the online store of the website www.sfizio.paris requires prior consultation of these terms and conditions.
The brand Sfizio Prezioso is a trademark of Truscelli Creations SARL.
Article 1: object
These terms and conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company Truscelli Creations SARL to the customer. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.
The contract, resulting from the order, is composed of the following contractual documents, presented in decreasing hierarchical order: the present general conditions and the purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
The general conditions of sale being able to be modified, the conditions applicable are those in force on www.sfizio.paris at the date of placing the order of the customer.
For this purpose the customer has the ability to download, save and reproduce these terms and conditions, it being specified that both the backup and the editing of this document is the sole responsibility of the customer.
Article 2: Products
2-a: The products offered for sale by the company Truscelli Creations SARL are those listed on the site www.sfizio.paris, the day of consultation of the site by the Customer.
The products offered for sale are described and presented with the greatest possible accuracy. For additional information, the customer can contact the customer service of Truscelli Créations SARL: 7 rue des trois bornes 75011 Paris – Email: email@example.com
2-b: The offers presented by the company Truscelli Creations SARL are valid only within the limits of available stocks.
Article 3: Price
The prices are presented in euros (€), all taxes included, excluding shipping costs that are the responsibility of the customer and are indicated before the validation of the order, except mentions or special conditions. All orders, regardless of their origin, are payable in euros.
The prices take into account the T.V.A. applicable on the day of the order and any change of the applicable rate T.V.A. will be automatically passed on the price of the products of the on-line shop. Payment of the full price must be made when ordering.
Truscelli Creations SARL reserves the right to change prices at any time. The products will be billed based on the rates in effect at the time of registration of the order.
Article 4: Order
Prior to his order, the customer declares:
– have the capacity to conclude the present contract, that is to say to have a legal majority and not be under guardianship or trusteeship,
– do not proceed to purchase products on www.sfizio.paris for resale.
The customer also declares to have read and irrevocably accepted the present general conditions of sale, before the placing of his order.
Any ordering implies acceptance of prices and descriptions of the products available for sale and the validation of the order implies acceptance of these terms and conditions of sale.
The “double click” of the customer under the purchase order constitutes an electronic signature that has, between the parties, the same value as a handwritten signature; the order is then considered irrevocable.
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer in the order form. The consumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
The computerized registers, preserved in the computer systems of the company Truscelli Creations SARL under reasonable conditions of safety, will be considered as the proofs of the communications, the orders and the payments made between the parts. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.
Article 5: Methods of payment
5-a: To pay for the order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees to the company Truscelli Creations SARL that he has the necessary authorizations to use the method of payment, chosen by him, during the validation of the order form.
5-b: The company Truscelli Creations SARL reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non-payment. The company Truscelli Creations SARL also reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is in progress of Directors.
In order to protect against fraud attempts, Truscelli Creations SARL records the following information: IP address, dates and times of the transaction. These elements formally and uniquely identify the transaction. These elements will remain confidential if no fraud attempt is made.
Any attempt at fraud, for any amount whatsoever and whatever its origin, will be the subject of criminal prosecution. The complete data collected during the transaction concerning you will then be sent to the prosecution for investigation
5-c: The security system set up for credit card payment is the Stripe system. Personal information and credit card numbers never pass in clear on the Internet, the data are signed, encrypted and transmitted by the SSL protocol (SSL certificate) upstream of the remote payment module. The agreement of the central network of credit cards validates the payment.
Truscelli Créations SARL never has access to your credit card number.
Article 6: Availability of products
The order will be executed at the latest in a period of 30 days as from the day following the one where the consumer placed his order. In case of unavailability of the ordered product, the consumer will be informed at the earliest and will have the opportunity to cancel his order. The consumer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment or the exchange of the product.
Article 7: Terms of delivery
The customer must check the completeness and the conformity of the information which he provides during his order, in particular concerning the delivery address.
The company Truscelli Creations SARL can not be held responsible for any errors of seizure and consequent consequences (eg delays or errors of delivery). In this context, the costs incurred for the re-shipment of the order would be your responsibility.
The company Truscelli Creations SARL reserves the choice of the carrier and guarantees the good routing of the products.
Regarding shipping, we work mainly with Colissimo Suivi. As soon as the company Truscelli Creations SARL makes a shipment, the customer immediately receives an informative mail.
In addition to being economical, the Colissimo Suivi service offers you the possibility of recovering the products ordered at your post office closest to the delivery address in the event of absence from the initial place of delivery during the presentation of the postman. In concrete terms, if you are absent on the day of delivery, your postman will leave you a notice in your mailbox, which will allow you to collect your package at your post office during business hours, within 15 days. days.
However, it may be, as in any shipment, that there may be a delay in delivery or that the product goes astray. In case of late delivery in relation to the date we have indicated in the mail of shipping, we ask you to report this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post Investigation may last up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If, on the other hand, the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. Only then can we send you a replacement product at our expense. If the ordered products were no longer available at this time, we will refund the amount of the products concerned by the loss of the carrier. We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products or strike.
The products remain the property of the company Truscelli Creations SARL until full payment of the order.
7-c: Delivery problems due to the carrier
The customer is required to check the condition of the packaging and the conformity of the delivered product.
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products …) must be indicated on the delivery note in the form of “handwritten reserves”, accompanied by the signature of the customer. The consumer will also confirm this anomaly by sending the carrier within two (2) business days following the delivery date a registered letter with acknowledgment of receipt exposing the said claims. The consumer must send a copy of this letter by fax or by simple mail to firstname.lastname@example.org, within one week to:
7 rue des trois bornes
If this procedure is not respected, the company Truscelli Creations SARL disclaims any liability for any exchange or refund of products.
7-d: Delivery time
Orders placed before 12 noon are, in general, dispatched the same day (excluding weekends).
The average delivery time is 3 days (excluding Sunday).
Customized products require an additional 30 days due to shop operations.
7-e: Localities served
Deliveries are made in metropolitan France (Corsica included).
7-f: Shipping costs
A contribution to shipping costs is charged extra. This participation can be reduced or eliminated depending on the commercial operations in progress.
The shipping costs are calculated before the validation for acceptance of your order.
Article 8: Right of withdrawal – Exchange and refund
Beyond the legal withdrawal period of 14 clear days (Article L121-20 of the Consumer Code “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, where applicable, return costs “), Truscelli Creations SARL reserves the right to refuse the exchange or refund.
The products made according to the specifications of the consumer or clearly personalized (Engraving, size setting) are not returned or exchanged unless it is a return following the delivery of a non-coform product compared to the order , and where the customer can not be deprived of the return of the product, even if the latter has been personalized.
The formulation of the request for exchange or refund with the company Truscelli Creations SARL must be made by email to the address email@example.com.
Any request not made in the rules defined above will release the company Truscelli Creations SARL from any responsibility vis-à-vis the customer.
Any return of goods requires the prior agreement of the company Truscelli Creations SARL and obtaining a return number issued by it to the customer, which must be very legibly registered on any returned package.
The return of goods is at the expense and risk of the customer. The company Truscelli Creations SARL therefore advises a delivery with delivery against signature and insurance of the parcel. Products returned by carrier without physical protection or poorly protected will be refused. It is therefore the responsibility of the customer to protect and ensure the product (s) returned during transport.
Thus, any product to be exchanged or refunded must be returned to the company Truscelli Creations SARL as a whole and in its original packaging to the following address:
7 rue des trois bornes
The returned item must be unworn and accompanied by a copy of the order form or invoice and informally, to note the reason for return, so that we can improve our service. Products returned damaged, soiled or incomplete will not be exchanged or refunded.
The refund of the article will be made upon receipt of the article. This repayment is made by any means of payment. On the proposal of the company Truscelli Créations SARL.
If a discount code is used when ordering, the refund will reflect this reduction.
Our customer service will contact the customer to inform them of the correct refund of the item.
The article will be exchanged within 30 days of receipt to the company Truscelli Créations SARL.
The customer will have to send on his return a fixed check of 5,95 € for the expenses of preparation and sending of the new selected article.
If the new order is of a higher amount, the customer must attach to the exchange request the payment of the balance. Conversely, if the amount of the exchange is less than the initial amount, the customer will be refunded the amount of the difference.
In case of delivery error
If a delivery error has been made in relation to the order, the company Truscelli Creations SARL will bear the cost of return. If the customer makes the return by his own means, the company Truscelli Creations SARL will refund the customer a lump sum of € 5.95.
Article 9: Right of withdrawal
From the date of receipt or withdrawal of the order, the customer has a period of 14 days to announce its decision to retract and return, at its expense, the products do not suit him.
This period runs from the day of the delivery of the consumer’s order. If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. After this period, the delivered products will be deemed compliant and accepted by the customer and the company Truscelli Creations SARL reserves the right to refuse the exchange, credit or refund.
All returns must be reported beforehand to the Customer Service of Truscelli Créations SARL: – in priority by mail firstname.lastname@example.org
The product must then be returned by Colissimo Recommended to:
7 rue des trois bornes
Only returned products will be returned in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.
According to the law products made according to the specifications of the consumer or clearly personalized (engraving, setting size) are excluded from the right of withdrawal except if it is a return following the delivery of a non-conforming product by order, and where the customer can not be deprived of the return of the product, even if the latter has been customized.
The right of withdrawal is exercised without penalty, except for the costs of return. In the hypothesis of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In case of exercise of the right of withdrawal, the company Truscelli Creations SARL will make every effort to reimburse the consumer within 14 days (Article L121-21-4 of the Consumer Code “When the right of withdrawal is exercised, the trader must reimburse the consumer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which he is informed of the consumer’s decision to retract »The consumer will then be reimbursed by credit of his bank account (secure transaction) in case of payment by credit card or check in other cases.
Article 10: Product Warranty
The jewels are guaranteed one year unless otherwise indicated in the article sheet. The guarantee is limited to the value of the article and is valid only if the product is used for the purpose for which it is intended and under normal conditions of use. The warranty does not cover damage caused by normal wear due to regular use, poor maintenance, misuse, wear by friction, exposure to extreme temperatures, acids (including very important acidity certain skins), solvents and chemicals.
The product will be exchanged within 14 days of its receipt by the company Truscelli Creations SARL.
The product must be sent to the following address: Sfizio Prezioso – 7 rue des trois bornes 75011 Paris
Article 11: Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible. The party affected by such circumstances will notify the other party within ten business days of the date on which it became aware. The two parties will then approach, within a month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party. Expressly, are regarded as case of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to external telecommunication networks to customers.
Article 12: Intellectual Property
All elements of the site www.sfizio.paris, whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.
Any total or partial reproduction of these elements is strictly prohibited without the written permission of the company Truscelli Créations SARL.
The user who has a personal website and who wishes to place, for personal use, on his site a simple link to a page of the site www.sfizio.paris must compulsorily request permission from the company Truscelli Creations SARL. It will not be in this case an implicit agreement of affiliation.
However, any hypertext link to the site www.sfizio.paris and including including inclusion by frame or transclusion is in any case formally prohibited.
In any case, any link, even tacitly authorized, must be withdrawn at the request of Truscelli Créations SARL.
Article 13: Applicable Law – Litigation
13-a: The present general conditions of sale are subjected to the French law whatever the country of delivery.
In the event that a dispute arises from this contractual relationship, the customer and the company Truscelli Creations SARL undertake before any legal action to seek an amicable solution.
The nullity or the illicit character of one of the clauses of these general conditions of sale will not bring about the nullity of the said conditions; the clause to be inserted to replace the canceled one will be the one in force.
13-b: If one or more stipulations of the present general conditions are held for invalid or declared such under a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their strength and reach.
13-c: The fact for one of the parties not to invoke a breach by the other party to any of the obligations referred to in these terms and conditions can not be interpreted for the future as a waiver the obligation in question.
13- d: In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 14: Liability
Hypertext links may refer to other sites. Truscelli Créations SARL disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
The responsibility of the company Truscelli Creations SARL can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses, or any fact qualified force in accordance with the case law.
Article 15: Computing and Liberties
Truscelli Créations SARL is aware of the importance of protecting the privacy of its own users and customers and undertakes not to disclose to third parties the information provided. These are confidential. They will only be used by our internal services for the processing of your order (customer file) and to strengthen and personalize the communication and offer reserved for customers, including the newsletter www.sfizio.paris.
In accordance with the law n ° 78-17 of January 6th, 1978 relative to the data processing, the files and the liberties, the treatment of the nominative information collected on the site www.sfizio.paris was the object of a declaration near the National Commission of Computing and Freedoms. The customer has a right to access, modify, rectify and delete data concerning him. To exercise this right, the customer must send a letter to the following address: Sfizio Prezioso – 7 rue des trois bornes 75011 Paris
Article 16: Coordinates
7 rue des trois bornes
RCS: 449 375 799